"Simplion is our invaluable partner. Their team has hands-on as well as planning, designing, architectural and quality assurance experience with service oriented attitude. We've found a true partner that is able hold our hand and work with us to implement our visions and strategies."
- Manager, CRM Applications , WebEx CommunicationsSoftware product companies must add new features, deploy the latest technology, enhance system performance and improve usability while reducing the cost to stay ahead in competition. ISVs face a constant challenge of faster product upgrades, quicker bug resolution, ongoing change requests, customer support and satisfaction at all levels.
Outsourcing these areas helps companies reduce cost of ownership and maximize ROI by freeing up their resources to focus on innovation and new product development. The breadth and depth of our engineering knowledge gives us the unparalleled ability to architect and design sustained engineering solutions that are critical for long-term product success. Our key services include:
Level 2 Support- Troubleshooting
- Root cause analysis
- Workarounds
- Enhancements and bug fixing
- Service packs release and patch tracking
- Forward/backward porting to merge enhancements
- Coordination with development teams for future releases
Contact us today to find out more about our product sustenance services.
1.408.935.8686
