Salesforce Communities

Customer Community, Partner Community, Employee Community

Salesforce Communities extends the Salesforce1 platform architecture and the Chatter Social Network, enabling branded social networks across employees, customers and business partners. Simplion provides a comprehensive set of services that enable companies design, deploy, enhance, grow and support their online social communities connecting customers, channel partners with their internal employees.

Our Salesforce Community implementation services include:

Community Design Workshop

  • Identify brand objectives, outline partner experience model, and map internal organization structure and business processes
  • Identify systems of record (CRM / ERP/ PRM) that need to be connected to systems of engagement (community); document information architecture
  • Content strategy: authoring, publication, moderation, knowledge management
  • Design security model, Single Sign-On (SSO)

Implementation, Deployment, and Transition Services

  • For existing Salesforce Customer and Partner Portal users, migration roadmap to Communities via defined transition process
  • Implementation services including basic configuration, customization involving content strategy, integration with external social media and internal systems of record, security model, and dashboards for reporting
  • Migration and configuration of existing content for knowledge management

Planning for sustenance, enhancement, and actionable metrics

  • Implement community success metrics
  • Analyze community participation and engagement levels via actionable metrics
  • Integrate external social media management within community dashboards

Why choose Simplion as your Salesforce implementation partner:

  • Reliable: Salesforce.com trusts and recommends us. We have earned a perfect customer satisfaction score of 10/10 and all 5 star client reviews on AppExchange.
  • Experienced: Since 2007, we have delivered 400+ successful salesforce.com projects, all of which are backed by strong customer references. Our team of 100+ salesforce.com experts has more than 500,000 man hours of salesforce.com experience.
  • Affordable: All of our clients get the attention they deserve without the overhead and bureaucracy of larger consulting companies. We combine onshore-offshore delivery to cut delivery costs without compromising the quality.
  • Flexible: We give our clients the flexibility to choose from day one exactly how they would like to work with us. Our services range from a single resource to a full-scale turn-key outsourcing solution.

Salesforce Experts

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Delivered world class Sales Cloud implementation with limited budget.

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